Shipping policy

Last updated: 31 October 2026

We ship from Dubai to the UAE and to most countries in the world with FedEx and DHL Express. Every piece is packed by hand for its journey, tracked and delivered against a signature.

When your order leaves us

Pieces in stock are usually dispatched within 1 to 3 working days. Working days are Monday to Friday, excluding UAE public holidays. Bespoke commissions and privately sourced pieces follow the timeline we agree with you in writing.

Delivery times

• UAE: usually 3 to 5 working days from your order.
• Rest of the world: usually 3 to 8 working days from your order.

These are the carriers' estimates. Customs checks can add time. We email you tracking details as soon as your order is on its way.

Complimentary delivery

Delivery is complimentary on every piece bought online, to the UAE and worldwide. For pieces priced on request, delivery is arranged with you when you enquire.

Collecting in Dubai

You are welcome to collect your order from the House in Dubai, any day between 10am and 7pm. Choose collection at checkout and we will email you when it is ready. Please bring photo identification.

Signature on delivery

Someone must sign for the parcel, and we cannot deliver to PO boxes. For high-value orders we may ask for photo identification before dispatch, or arrange a delivery appointment with you.

VAT, duties and customs

Prices for delivery within the UAE include VAT at 5%. Orders delivered outside the UAE are exported without UAE VAT.

Orders delivered outside the UAE may be subject to import duties, taxes and clearance charges in the destination country. Where these can be calculated at checkout, they are shown and charged there, and nothing more is due on delivery. Where they are not shown at checkout, they are payable by you to the carrier on delivery. We prepare all export paperwork, including the commercial invoice.

If your parcel arrives damaged

Please check the packaging when it arrives. If it is damaged, note it with the courier or photograph it before opening, and tell us within 48 hours. Our Refund policy explains what happens next.

Where we cannot ship

We cannot ship to countries under international sanctions or to places our carriers do not serve. If your country is not offered at checkout, write to us and we will see what we can arrange.

Contact

The Automotive House, 75 Goshi Warehouse City, 26 19D Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: collect@automotivehouse.com
Phone: +971 58 221 8857